Our electronics department has a standardized work process and very strict quality levels. We are going to tell you about the whole process from when a team enters our workshops until it leaves them.
The reception.
Of course, it all starts before the team walks through the workshop door. The first point of contact is our customer service team. Here we receive the notification of the breakdown and the whole process begins.
The first thing will be to identify our client and reference the equipment. At this time, the urgency of the repair is evaluated according to the needs of our client.
And we are ready for delivery. As soon as the equipment arrives at the workshop, it is marked, photographed and the customer report is attached detailing the breakdown.
Initial assessment.
The first step once the equipment has been marked and identified is the visual inspection and measurements to search for obvious faults.
After this first analysis process, if an obvious error has not been determined, the equipment goes to the check control department where the equipment will be parameterized on a test bench. In this process the fault will be identified.
It is at this time that we prepare a repair estimate and the customer service department is notified to request acceptance of the repair.
The repair process.
Once the budget is accepted, the disassembly and testing of the equipment begins within the electronics department. The equipment will be thoroughly cleaned, removing grease, dirt and corrosive elements that are present on the plates. The problem of short circuit or loss of insulation is always present in equipment that is dirty or subjected to environmental load environments. All this is due to particles, fats, oils, as well as dust and corrosion material. After cleaning, it will go to the drying tunnel and the actual repair will begin.
Once the fault has been located, the damaged components are replaced. After the repair, a preventive maintenance process is carried out, identifying components that due to their chemical composition have a limited life. These parts are replaced so that the device returns to its perfect working order. The optoelectronic components are also replaced, given the wear they suffer from hours of work.
At this time, all the equipment’s ventilation and cooling systems are reviewed to ensure that overheating problems are eliminated. For this, the heat sinks are checked and the thermal dissipation paste is replaced. All this will prevent premature damage to equipment.
Final verification test.
After the repair, the equipment returns to the control check department, where a verification of the repair will be carried out. In this test, a video and a photographic report are made that record the operation of the device. In addition, a record of measurements and signals from the different tests is documented. The equipment will be subjected to a series of variable load tests. In this way we can guarantee the perfect state of operation from the quality control of the repair.
Logistics department.
The equipment is perfectly repaired and will go to packaging. The repair will be notified to the customer and from there it is sent, once perfectly packed, to transport for final delivery to the customer.
As you can see, we take great care of our clients’ equipment. The repairs are conscientious, and above all we add the layer of preventive maintenance that guarantees the output in perfect condition of the equipment. All this guarantees the perfect state of operation and the recovery of manufacturing standards.
GDM, giving solutions!
This is how our electronics department works. Another day we will tell you how the rest of the company’s departments do it, although they all have a common denominator: maximum quality and customer satisfaction.
If you want to know more, or better yet, if you want to experience the process, then get in touch FROM HERE. We guarantee the best treatment and a perfect repair.
